Generation help
If an upload is rejected, check the supported format and photo requirements. For a failed generation, include its task ID, selected mode and visible error. Never send private download URLs or credentials.
How can we help?
Find steps for uploads, generation, credits, payments and account deletion. If you need to contact AIDanceVideo, include the relevant task or order details and keep private media links and credentials out of your message.
Email [email protected]Billing & credits
Eligible failed tasks return generation credits; this is separate from a payment refund. For a payment that has not appeared in your account, include the Waffo order or receipt ID and purchase date. Never send a full card number.
Account & privacy
Manage saved creations in My Creations and request account deletion on the Account page after Google verification. Media removal is asynchronous; provider-side retention follows the provider's terms.